‘We will not travel to remote areas without Ripcord again!’
When a German woman had a bad fall and seriously injured her knee while backcountry skiing in the Caucasus mountains, she was glad she had a Ripcord Rescue Travel Insurance policy and a team member with a Garmin InReach two-way messaging satellite device.
Prior to departure, her traveling partner, Michael, called Redpoint operations asking for assistance with his InReach two-way satellite communicator. The Redpoint staff helped him configure the device to send an emergency message to Redpoint, and helped him exchange some test messages in preparation for his trip.
Less than a week later, Michael found himself in an actual emergency when his ski partner and fellow Ripcord client had a tumble on the snowy and isolated slopes near Batumi, Georgia. (Tests done later in Germany revealed she had torn ligaments in her leg.) Michael immediately relayed their position to Redpoint via his sat device and kept in text communication with operations staff as they descended to the village on board their outfitter’s snowcat.
The cat-skiing team included a physician, who was in regular communication with Redpoint medical staff with his diagnoses and her condition. After Redpoint had set up a local clinic to receive the woman for tests and treatment, the local physician dismissed concerns about possible compartment syndrome or any other travel dangers, and cleared her for a flight directly back to Germany, instead, where she is now recuperating.
“Thank you so much for your professional help and for being with us through the whole progress,” Michael emailed Redpoint from Germany. “We felt perfectly taken care of the whole time and it was very good to know someone is there in the background for all our needs.
“We will not travel to remote areas without Ripcord insurance again!”
Ripcord Rescue Travel Insurance™ combines the best medevac and rescue insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Ripcord is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.
Operating for over a half decade, Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.