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After back injury, clients have to cancel a safari. Ripcord reimburses $4,800

Posted on Posted in Reimbursement

A ruptured disc and a lost trip deposit

A Texas couple was gearing up for a safari in the Limpopo province of South Africa when trouble struck: The husband suffered a ruptured disc, and was unable to sit or stand without severe pain. His doctor diagnosed a ruptured lumbar disc, and said he would be unable to travel for another six weeks. With their flights to Africa less than a week away, the safari was off. The couple, both Ripcord Rescue Travel Insurance clients, would have to forfeit a non-refundable $2,000 deposit with the tour operator, plus the cost of their plane tickets to Johannesburg. As comprehensive travel insurance policy holders with Ripcord, they filed a trip cancellation claim, and Ripcord reimbursed them the full $4,836.

Ripcord Rescue Travel Insurance™ combines the best medevac and rescue insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Ripcord is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

Redpoint helps Ripcord client and family out of the wilds of Wyoming

Posted on Posted in Redpoint Resolutions, Rescue

Threatened by a summer snowstorm

Richard’s group traverses a glacier
A Ripcord Rescue Travel Insurance client and his family were out on an eight-day backpacking trip through the Wind River Range of Wyoming, near Grand Teton National Park, when they ran into a problem: a late-summer snowstorm that threatened to keep them stranded on a mountainside with dwindling food supplies. Over the first five days of the hike they had traversed glaciers and forged little-used paths to access Alpine lakes and campsites at 11,000 feet. On Day 6, the unexpected storm moved in, dropping the temperatures to about 10 degrees Fahrenheit, blanketing the mountain with snow and whipping up high winds that snapped the main support pole of their new tent. “That’s when we contacted Ripcord,” said Richard Cornelius. “It wasn’t an emergency yet, but it could have become one if the storm were to last and we were stranded out there without food.” From their campsite at 10,800 feet, Richard texted Redpoint via his two-way satellite device, requesting information about the weather and to alert local authorities of their location. Redpoint confirmed that the weather was expected to clear by the next morning, initiated contact with local park rangers and mapped out the most expedient route for the group back to their trailhead — keeping in regular contact about their progress and condition throughout. Ultimately Richard and his group were able to make it back to the trailhead and return home without incident. “I had always heard good things about you guys, and I was very impressed how your people handled this,” Richard said. “I spoke with a number of different Redpoint people and I really can’t say enough about their professionalism. There was just the right amount of contact with us – not too little, and not too much. “I travel a lot internationally, and it is nice to have the peace of mind knowing that Redpoint is looking out for us.”

Ripcord Rescue Travel Insurance™ combines the best medevac and rescue insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Ripcord is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

Aconcagua, take two. The ‘crazy grandma’ returns, and this time it’s personal

Posted on Posted in Travel Insurance, Uncategorized

Climbing for leukemia patient

Walker climbing near Mt. Hood, OR
About nine months ago, we told you about a self-described “crazy grandma,” Ripcord client Lisa Walker, who is on a mission to climb the world’s seven highest summits. A triathlete and endurance runner and cyclist who regularly trains at altitude, Lisa was in excellent shape when she decided to take on the second of those summits, Mt. Aconcagua in Argentina, in January 2018. Aconcagua may be a less technical climb than some of the others on her list, but with a summit of 22,841 feet, it is the highest peak outside of the Himalayas and requires a very high level of fitness. Despite knocking out half-Ironman races and spending many nights at altitude, midway through her Aconcagua climb, Lisa suffered from complications of altitude sickness and had to abandon the attempt. She spent the remainder of her trip at a hotel, where she at least got to gain an appreciation for Argentine tango while awaiting her flight home. And as a comprehensive travel insurance policyholder with Ripcord, she was able to file a claim that covered those hotel expenses. Now she’s going back – with a vengeance. (more…)

Ecuador Freedom Bike Rental Pulls in Ripcord as Travel Insurance Partner

Posted on Posted in Partner News

‘An easy choice’

Quito, Ecuador _ Ecuador Freedom Bike Rental, the country’s premiere adventure motorcycle touring company, is proud to announce their new partnership with Ripcord Rescue Travel Insurance. The most comprehensive insurance service of its kind, it was created to meet the unique needs of adventure travelers visiting the far corners of the globe. 
Photo: EcuadorFreedom.com
In their near decade-long history, Ecuador Freedom Bike Rental has demonstrated an unwavering commitment to the satisfaction and safety of their guests. Aligning with Ripcord Rescue Travel Insurance ensures riders are covered in the event of a travel mishap or accident. Unlike many travel insurance policies, Ripcord is perfect for motorcycle travel as it excludes limitations on engine size. In our pursuit to provide nothing but the best resources and services to our guests, the collaboration with Ripcord Rescue Travel Insurance was an easy choice,” explained Court Rand, co-founder of Ecuador Freedom Bike Rental. “Now our guests can enjoy Ecuador knowing travel setbacks, no matter how big or small, are covered under one extensive policy.”  Founded by former military special ops personnel, Ripcord offers more coverage and services than any other single policy available. Backed by Redpoint Resolutions, Ripcord covers everything from a lost passport or canceled or interrupted trip, to delayed or canceled flights, to full-blown rescue and medical evacuation services.  Ripcord’s coverage starts at the point of injury or illness. If a motorcyclist has a medical emergency in a remote location, anywhere in the world, Redpoint will evacuate that client from that location to, first, a local medical facility for stabilization – while Redpoint’s team of physicians oversee their diagnoses and care – and then all the way home to their home hospital of choice if needed. Redpoint is even able to deploy one of its highly trained paramedics or nurses to the client’s bedside at the local hospital to help at every step of the way and escort them home. Comprehensive travel insurance with Ripcord includes that medical evacuation service in every policy, along with coverages for trip cancelation, trip interruption, accidental medical expenses, missed connections, lost baggage and much more.  About Ecuador Freedom Located in the historic capital city of Quito, Ecuador Freedom Bike Rental is the country’s first motorcycle tour operator, founded in 2009. Working with local, professional guides they design and outfit tours for adventure enthusiasts who wish to explore Ecuador’s hidden gems.  They are proud to offer South America’s largest selection of rental motorcycles, all available with a low-price guarantee.  Their rapidly-growing fleet of 4×4 vehicles from VW, Jeep and Ford that are toughened with off-road suspensions, snorkels, lighting systems and other gear to make them ready for your next adventure anywhere in Ecuador.  Ecuador Freedom Bike Rental has achieved the “Certificate of Excellence” from TripAdvisor for 6 years in a row and was named “Motorcycle Tour Operator of the Year” by Luxury Travel Guide in 2017 and the “Business Excellence Award – Guided Tour Operator of the Year – Ecuador” in 2018 by Corporate Insider Magazine.

Ripcord reimburses client $2K for two canceled climbs

Posted on Posted in Reimbursement

Back injury delays two summits

A Ripcord Rescue Travel Insurance client and mountaineer was training for two upcoming summit attempts when he hurt his lower back. He felt pain radiating down his leg and was unable to exercise without extreme discomfort. He visited his doctor who advised him against any exertion and told him to cancel his two upcoming climbs. That meant forfeiting $2,068 in non-refundable deposits. As a comprehensive travel insurance policyholder with Ripcord he submitted a claim, and Ripcord reimbursed him in full.

Ripcord Rescue Travel Insurance™ combines the best medevac and rescue insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Ripcord is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.