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TV HOST AND AND RIPCORD CLIENT MARK PETERSON EVACUATED FROM THE ARCTIC


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Client with injured hip in remote northern Canada relieved that Ripcord had his back

Posted on Posted in Medical Evacuation

‘Having that confidence was huge’

The Mackenzie Delta in the NW Territories

A Ripcord Rescue Travel Insurance client, Albert Haas, was hiking in the wilderness of the Northwest Territories when he felt a pop and a tear near his hip. He was unable to walk under his own power, and, as an orthopedic surgeon, he was concerned he may have torn an adductor muscle or tendon in his upper leg.

With spotty satellite phone coverage, he contacted Redpoint Resolutions to describe his situation and inform the staff he might ultimately need an evacuation, but was planning to wait it out a couple of days to see if the pain subsided.

“I cannot say enough about the professionalism of Redpoint’s operators on the other end,” Dr Haas said. “They were no-nonsense – all ‘Yes, sir,’ ‘No, sir’, – and had the situation under control. They told me I was covered and that they would make it happen if necessary. That let me know I was in good hands.

“They worked hard behind the scenes to locate me and put the evacuation plans in place.”

In the end, Dr. Haas was able to manage his pain, decided to continue his trip, and eventually made a full recovery after his return home.

“Had I missed part of this trip, it was comforting to know that Ripcord would have reimbursed me for it,” Dr. Haas said. “More to the point, even though I didn’t require an evacuation, knowing that Redpoint was on top of the situation — just having that confidence was huge.”

Ripcord Rescue Travel Insurance™ combines the best medevac and rescue insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Ripcord is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

 

Ripcord reimburses victim of Hurricane Harvey airport shutdown

Posted on Posted in Reimbursement

Airports closed for days

Flood waters from Hurricane Harvey in southeastern Texas shut down several airports around Houston, cancelling thousands of scheduled flights.

A Ripcord Rescue Travel Insurance client was transferring flights in Seattle, when the airline announced that his onward flight to Houston had been cancelled due to the hurricane. With both George W. Bush International Airport and William P. Hobby Airport closed for two days due to flooding, Alaska Airlines allowed him to change his destination to Austin. There he picked up a rental car at the airport and drove it to his home in the Houston area.

He submitted a claim to Ripcord for $225, and as a comprehensive travel insurance client, he was reimbursed.

Ripcord Rescue Travel Insurance™ combines the best medevac and rescue insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Ripcord is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

Ripcord Ambassador Mark Hines’ paddle and peddle from London to the Black Sea

Posted on Posted in Ripcord Ambassador

Up the Rhine, down the Danube

Endurance racer and Ripcord Ambassador Mark Hines has just wrapped up an epic stand-up paddle and bicycle ride across Europe, from London to the eastern shores of Bulgaria.

With a paddle board that folds up into a trailer behind his bicycle, Mark made his way across the English Channel, across France, up the Rhine River and down the Danube and into the Black Sea.

Somewhere out in the Channel, he said, “It was in the best interests of progress that I avoided the surf and the higher waves that came with the shallows. The direction of the tide was confused around the headlands, slowing or speeding up progress in a way I could not necessarily predict from maps and tide tables. Each day, before getting onto the water in the morning, and shortly after leaving it at night, I telephoned the coastguard as a courtesy to give updates on my location. It seemed correct that they should know about the paddleboarder on their stretch of water, and that all was well.

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Redpoint medically assists client after motorcycle accident in France

Posted on Posted in Medical Advisory

‘I felt a lot better knowing there was someone going to bat for them’

A Ripcord client and her husband were motorcycle riding through the foothills of the French Alps when she had a bad spill, was in a lot of pain, and was transported to a hospital in Chambéry, France for examination.

There, x-rays determined that she had an open fracture of her ulna and radius bones in her left arm, near her wrist, and it would require an operation. Her tour leader, Gretchen Beach of Beach Motorcycle Adventures, soon arrived at the hospital to check on her condition, and then contacted Redpoint operations for medical assistance.

Redpoint physicians reviewed her x-rays and agreed with the French doctors’ recommendations. She had been taken to an excellent French hospital, near Lyon, and was discharged soon after the successful operation.

Redpoint paramedics checked in on the patient regularly and kept Gretchen updated at every step. They re-arranged the couple’s flights home, and organized a car service in France and back home to the United States, where she is recovering nicely.

“Thank you for your excellent assistance with Jeanna and Nathan,” Gretchen wrote. “That evening I went with Nathan to check him in to his hotel and had him pack a bag to take to Jeanna in the hospital and then dropped him off around 9pm at the hospital as I had the van and had to get to the group an hour away.

“As I drove off I felt like I was leaving my 5-year-old at kindergarten for the first time, a feeling I always have when leaving a tour member to handle a hospitalized tour member. Then I started thinking about them having Ripcord and I felt a lot better knowing there was someone going to bat for them until they got home. It sure gave me a lot of peace of mind. Compared to the last few hospitalizations where my clients didn’t have Ripcord…well I’m very seriously considering either making it mandatory or simply including it [in our trips]. You are the best!”

Ripcord Rescue Travel Insurance™ combines the best medevac and rescue insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Ripcord is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

Ripcord medically evacuates client via helicopter in Namibia after bad fall from horse

Posted on Posted in Medical Evacuation, Rescue

A helicopter and MRI, but no permanent injury

Redpoint medically evacuated a Ripcord Rescue Travel Insurance client from a remote ranch in Namibia after she fell from a galloping horse.

The 39-year-old was horseback riding on a ranch in the Otjozondjupa region of Namibia when she was ejected from the saddle. She hit the ground hard on her left side and on her head. Fortunately, she was wearing a helmet and did not lose consciousness. She was dazed with a headache and nausea, and reported sharp pain in her back and down her left leg, raising concerns about serious injury to her head and spine.

She contacted the Redpoint operations team via WhatsApp instant messaging service on her smartphone describing her fall and symptoms. Redpoint responded by launching a medically staffed helicopter to the ranch. After a preliminary exam by the flying doctor upon arrival, she was airlifted to a new, state-of-the-art hospital in Windhoek.

There, she was met by Redpoint operations staff dispatched from its Johannesburg office to assist with her care and coordinate communication between Namibian doctors and Stanford-affiliated Redpoint physicians in the U.S.

The X-rays, CT scans and other tests reviewed by physicians revealed no fractures or neurological injury. She was administered pain medication and ultimately cleared for air travel back home.

Ripcord Rescue Travel Insurance™ combines the best medevac and rescue insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Ripcord is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.