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Ripcord client evacuated from Africa with broken bones after fall from elephant

Posted on Posted in Medical Evacuation, Rescue

“I don’t think there could be a company that is more caring”

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John and son before the fall

John Dury’s African safari didn’t go the way he had planned it. After puncturing his kneecap on a giant cactus, and a fall from an elephant the next day that broke his collarbone and his ribs in eight places, puncturing his lung, he was glad to have a policy with Ripcord Rescue Travel Insurance.

“This service is invaluable,” John said. “I can’t understand why everybody doesn’t have this.”

After arriving at a lodge in Zimbabwe, John received a rough welcome when he was wheeling his suitcase around in the dark at 4 AM and ran into a huge cactus thorn that poked through his kneecap. He went to a local clinic, received a shot, and they sent him on his way, telling him everything was going to be OK. The pain subsided in the meantime.

The next afternoon, he and his 15-year-old son were riding on an elephant when the elephant spooked, reared up on its hind legs and dumped its passengers 12 feet to the ground. John’s son landed on top of him but was unhurt.

His brother, his mother, Betty, and her other grandson were riding on two elephants in front of them.

“I heard my grandson yell, “Help! Help!” Betty recalled. “But we had to stay calm and keep riding away from them so as not to spook the other elephants we were on. It was terrifying.”

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John’s several broken ribs

John’s brother immediately contacted Redpoint Resolutions to activate his Ripcord Rescue Travel Insurance program. An ambulance brought John to a local clinic, and Redpoint medically evacuated him and his family via a twin prop King Air plane to a leading South African hospital.

There, an MRI confirmed that he had sustained several broken ribs, a broken collarbone and a punctured lung. Redpoint’s African operations leader, Jack, met the Dury family to oversee his care: making billing and other arrangements at the receiving hospital, communicating with the family’s home physician in San Antonio, Texas, and taking care of other family needs.

“Jack came right away and took care of everything,” Betty recalled. “He stayed with us that evening, walked me back and forth between the hospital and the hotel, and eventually helped get John’s hospital bed set up in the hotel. Any time he wasn’t there, he called me to see how we were doing.”

“When we got to South Africa, all John had were a pair of pants and a shirt, and those were cut off of him,” she continued. “So, Jack’s girlfriend took me out shopping twice for clothes, once for him and once for clothes for myself because we had left our suitcases behind in Zimbabwe.”

“It was just amazing to have someone there taking care of anything,” she continued. “Bringing us fruit, and anything else we needed. It was so comforting to have them there.  I don’t know what we would have done without them.”

To add injury to injury, the left knee that John had punctured was still giving him trouble, and images at the South African hospital revealed that a large chunk of thorn was still present in his patella. That was surgically removed. Doctors implanted a plate and screws in his collarbone, while his broken ribs – a complicated set of fractures known as a “flail segment” – risked further puncturing his lung.

John’s surgically repaired collarbone

In the meantime, Redpoint placed an additional critical care paramedic at his bedside, to oversee his medical treatment and ultimately escort the family home to San Antonio when medically safe for the patient to fly.

“He took care of everything,” Betty said. “Handled our passports, got us through customs, on and off the planes, everything.”

“You know, in the end it was the little things,” John said. “Yes, all of this is what clients pay for, but you went far above and beyond what is expected. I cannot imagine a company that is more caring.”

Ripcord and BookYourHunt team up to take the worry out of hunters’ travel

Posted on Posted in Partner News

‘Because Ripcord is the rescue and evacuation provider of choice for Jim Shockey, we know it is the most reliable choice for our travelers’

 

If you are an adventurer at heart, you crave the thrill of sizing up that ‘big catch’ while wild-game hunting on rugged Canadian terrainstalking bears around the breathtaking volcanoes of Kamchatka or searching for antelope in the hot and magnetic African savanna. You also know that there can be risks involved in any type of travel and that your other insurance may not always travel with you. And your typical insurance plan will not come to rescue you in the bush or on a mountain.

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Elks in Canadian Rockies 
That’s why the leading marketplace for hunters, BookYourHunt, and the world’s one-stop integrated travel protection program for adventurers, Ripcord Rescue Travel Insurance™, have partnered to bring hunters peace of mind, knowing that no matter what sort of emergency they face away from home, Ripcord has their backs.

“At BookYourHunt, our goal is to provide our customers with the widest selection of hunts for the best price and best service we can possibly provide. Safety of our customers when in the field is also a paramount concern. We are proud to offer the world’s top rescue travel insurance to our customers on all of our hunts, making the hunt-planning experience as simple and seamless as possible,” said founder Aleksei Agafonov. “Because Ripcord is the rescue and evacuation provider of choice for our partner Jim Shockey, we know it is the most reliable and professional choice for our traveling hunters.”

“We at BookYourHunt are all hunters as well so we clearly see the need and value of the best travel protection. Ripcord is leading the industry in this field. We all use Ripcord protection personally so it is only natural to offer it to our customers. Ripcord also shares the same passion for sustainable use conservation and gives back by supporting many of the same organizations as BookYourHunt does which only adds to the natural synergy between our companies.” said North American Managing Director James Reed.

BookYourHunt was founded in 2015 with the goal of providing the best and most complete marketplace for hunters to search and book hunts while providing complete transparency. Now in 2017 it has grown to offer 2600+ available hunts from over 350 outfitters in 43 countries – and you can find them all in one place. The idea of finding and booking a hunt quickly and comfortably has become more and more popular with both hunters and outfitters.

Please visit the BookYourHunt website today to learn more.

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Muskoxen on the ice glazed land of Greenland

 

Ripcord Rescue Travel Insurance™ combines the best medevac and rescue insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Ripcord is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

Boone and Crockett Club selects Ripcord as official rescue travel insurance provider

Posted on Posted in Partner News, Sponsorships

Conservation club founded by Teddy Roosevelt in 1887

The Boone and Crockett Club announced Ripcord Rescue Travel Insurance™ as their official rescue travel insurance provider. Ripcord provides comprehensive coverage and services for hunters and adventurers with remote rescue, emergency evacuation, medical expense coverage, trip cancellation/interruption, baggage loss and more.

“Our members routinely venture in wild places in search of game and adventure,” said Tom Perrier, director of Sales for Boone and Crockett Club. “Ripcord has become the go-to adventure travel insurance provider and has saved many hunters’ lives. We fully recommend the company to all of our members.”

Going afield brings along the inherent risk of becoming injured, lost or seriously ill. Travel insurance gives hunters the freedom to focus on the adventure. Ripcord is lead by special operations veterans, physicians, paramedics and a team of problem solvers who are available 24/7.

“We’re pleased with our new relationship with the oldest hunter-conservationist organization in North America,” said Tom Bochnowski, vice president of business development for Ripcord. “Adventure and exploring new lands has always been an integral part of the hunting experience. Today’s hunters are venturing into some pretty tough places and emergencies do happen. Thankfully the technology exists today so no one needs to feel helpless if something unforeseen happens. We built our company for the “what if” so our customers can enjoy their adventures with peace of mind.”

Along with many major hunting and conservation groups, such as Conservation Force, Pheasants Forever & Quail Forever, Texas Wildlife Association, and the National Rifle Association Foundation, Ripcord is recommended by the major African professional hunters’ organizations, including endorsements from APHA, NAPHA, PHASA, TPHA, and ZPHGA. Ripcord is also the trusted evacuation and rescue program for hunters Jim Shockey, Larry Weishuhn and Mark Peterson.

About the Boone and Crockett Club

Founded by Theodore Roosevelt in 1887, the Boone and Crockett Club is the oldest conservation organization in North America and helped to establish the principles of wildlife and habitat conservation, as well as many of the institutions, experts agencies, science and funding mechanisms for conservation. Member accomplishments include enlarging and protecting Yellowstone and establishing Glacier and Denali national parks, founding the U.S. Forest Service, National Park Service and National Wildlife Refuge

System, fostering the Pittman-Robertson and Lacey Acts, creating the Federal Duck Stamp program, and developing the cornerstones of modern game laws. The Boone and Crockett Club is headquartered in Missoula, Montana. For details, visit www.boone-crockett.org.

Ripcord Rescue Travel Insurance™ combines the best medevac and rescue insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Ripcord is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.

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Redpoint sends medics to Rome to care for a man with life-threatening illness

Posted on Posted in Medical Advisory, Medical Evacuation, Redpoint Resolutions

“You guys were the best and will never be forgotten”

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Redpoint’s critical care paramedic in St. Peter’s Square

A California couple were on an around-the-world trip, when the husband fell gravely ill and very nearly died. He had merely stubbed his toe in Japan, but by the time the couple arrived in Europe, that injury had developed into an internal infection with life-threatening complications.

In Rome, the patient’s resultant congestive heart failure had worsened to the point that his heart stopped beating. Fortunately, local doctors at the receiving hospital in Rome were able to resuscitate him.

His travel company, which is in the process of switching over to Redpoint’s services, asked Redpoint for help overseeing their client’s care.

The patient’s wife requested that her husband be transferred from the private clinic to a public hospital in Rome. In the meantime, Redpoint’s dispatched critical care paramedic had arrived at his bedside, and handled the transfer in an ambulance from the private hospital’s ICU to the public hospital’s critical-care emergency room.

“He was barely conscious in the ambulance,” the paramedic said. “I thought he was going to die.”

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The patient is transferred in Rome

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Redpoint performs mortal remains transport from New Zealand to Texas

Posted on Posted in Mortal Remains Transport

Mortal remains transport costs often exceed $10,000

A 60-year-old woman from Texas and employee of a Redpoint corporate client died suddenly while on assignment in New Zealand. After Redpoint received the call from its client, operations staff made arrangements with the funeral home in a coastal city on the country’s North Island, with the air provider in Auckland, and with the receiving funeral home in College Station, TX, keeping the employee’s family updated on the transport of her body back home.

It is a scenario that no one likes to consider while making travel arrangements, but aside from the sadness surrounding such a loss, the financial costs — the preparation of the body, the casket, local transport and an overseas flight alongside other expenses — regularly amount to more than $10,000.

All Ripcord Rescue Travel Insurance policies include mortal remains transport coverage with annual policies, short term policies and comprehensive travel insurance policies.

Ripcord Rescue Travel Insurance™ combines the best medevac and rescue insurance with travel insurance benefits such as trip cancellation, trip interruption, lost baggage, primary medical expense coverages, and more. Ripcord is powered by Redpoint Resolutions, a medical and travel risk security company owned and operated by special operations veterans and physicians.

Redpoint covers almost 10 million people worldwide and has evacuated clients from all seven continents.